Let’s say a respondent wrote something where you aren’t sure what she meant, but would love to know.

PickFu offers the ability to ask a follow-up question. This feature enables you to reach out to a respondent directly and ask a question or clarify a particular comment.

To do this, simply click on the Ask Follow-up? link below the response.

Ask your follow-up question, then click the Send Follow-Up Question button.

Here's an example of a completed follow-up question:

Follow-up Costs

You need pre-paid credits to ask a follow-up. You can purchase credits as needed through one-time transactions. Credits may be purchased in increments of $25, $1000, $3000, $5000 and $1000. Buy credits at https://www.pickfu.com/pricing/prepaid.

We've included some follow-up questions in each plan tier for you to use the feature at no additional cost. After you've exhausted the questions included in your plan, each follow-up question costs the same as your per-response cost for the poll. For example, if you pay $.90 per response, your follow-up will also be $0.90. 

If the respondent doesn't respond within 2 days, your account will be credited the cost in pre-paid credit.

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